shipping policy

We offer free shipping in the USA. The purchased amount required may vary
FedEx 2 business days shipping is offered for calculated rate at discounted checkout (not available for PO Boxes) may not be available in all areas.

We offer International shipping- Rates are estimated and calculated at checkout based on the destination country and weight.

Your order may be subject to import duties, fees and taxes (including VAT), which are incurred once a shipment reaches your destination country. Keratin Research is not responsible for these charges if they are applied and are your responsibility as the customer.

We ship to: United states, Canada,
Ireland, Netherlands, Norway, Sweden, Switzerland, United Kingdom, Canada, Bahrain, Brunei, China, Israel, Japan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Austria, Denmark, Finland, France, Germany, Iceland, Luxembourg, Poland, New Zealand, Australia, Greece, Åland Islands, Albania, Andorra, Armenia, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Gibraltar, Greenland, Hungary, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Ukraine, We may add r remove countries and services form time to time as countries may change their rulles and/or restrictions

In cases where orders are undeliverable due to customers supplying incorrect or incomplete shipping information.
At our discretion we may reship returned or lost orders without additional charges. However if the customer is requesting a refund we will deduct the shipping cost, the return shipping cost (if any) and 15% restocking fee from the original purchase amount. In cases where international orders are undeliverable due to customers supplying incorrect or incomplete shipping information, not paying import taxes and or any other local fees in their country, not responding to courier calls and or demand for additional information, At our discretion we may reship returned or lost orders without additional charges however if the customer is requesting a refund we will deduct the shipping cost, the return shipping cost (if any) and 15% restocking fee from the original purchase amount.

Agreed Delivery Method: As most shipping companies have adopted new delivery methods, all packages will now be left near the front door of the house. In apartment buildings, they may be left with the front desk, if available, or simply on the mailroom floor. For USPS, small packages that fit will be placed inside the mailbox. By placing an order with us, you hereby agree to accept deliveries using the methods mentioned above. Consequently, packages with a "DELIVERED" tracking status will be considered delivered, and you shall not dispute their delivery status.